FAQ
The Ins And Outs of How We Do Business
FAQ
Billing & Pricing
Payments Accepted
At our business, we understand the importance of flexibility when it comes to payment options. That's why we proudly accept multiple payment methods, including Visa, MasterCard, Venmo, PayPal, Cash App, cash, and checks. Your satisfaction is our priority, and we want to ensure you have the freedom to pay in a way that works best for you.
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Cancellation Policy
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours before it is scheduled to take place, you will be subject to a fee of $50. This includes appointments where our service provider is unable to access the property, is turned away, or the client is unavailable.
To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment. You can cancel or reschedule an appointment by emailing us at lily@perfecttouchcleaning.com, texting or calling our office at 703-815-3270.
Satisfaction Guarantee
At our cleaning company, your satisfaction is our foremost priority. We are committed to providing the exceptional service and support you expect. Should you find yourself less than completely satisfied, our dedicated team is prepared to address your concerns and ensure your needs are met. Your satisfaction drives us, and we aim to deliver a seamless and positive experience with every cleaning.